Orclever Proceedings of Research and Development

Enhancing User Experience in Insurance Applications: Adopting Microservices Architecture and Innovative Methods

Gürkan Şahin

Adesso Türkiye

https://orcid.org/0009-0003-7739-6760

Deniz Altay Avcı

Adesso Türkiye

https://orcid.org/0009-0006-6443-6008

Şafak Karagenç

Adesso Türkiye

https://orcid.org/0009-0007-2480-0829

Burcu Kuleli Pak

Adesso Türkiye

https://orcid.org/0000-0001-6881-6792

Pınar Seke

Adesso Türkiye

https://orcid.org/0009-0008-7720-266X

Ahmet Çağatay Tunalı

AgeSA Hayat ve Emeklilik

DOI: https://doi.org/10.56038/oprd.v5i1.548

Keywords: Mikroservis mimarisi, sigortacılık uygulamaları, kullanıcı deneyimi iyileştirme, biyometrik doğrulama, ölçeklenebilir sistemler, operasyonel verimlilik

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Abstract

In this study, the transition to microservices architecture is addressed with the aim of improving user experience and increasing operational efficiency in the insurance sector. Within the scope of the project, fundamental functions such as online sales, video calls, and biometric verification were restructured as independent microservices. This transformation enabled systems to become more scalable, flexible, and manageable. The goal was to enhance user security and interaction through innovative features. The online sales module allowed transactions to be completed quickly. The successful completion of the project was recognized with prestigious awards and acknowledged as a significant example of digital transformation and user-focused solutions in the insurance sector. As a result, the study demonstrated how microservices increase modularity, ease of maintenance, and development speed, highlighting the potential for creating more user-friendly and efficient insurance platforms.

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