Kazancı, Nevra, Erçin Tevfik Öztuncel, and Metin Akuş. “AI-Based Call Center Management”. The European Journal of Research and Development 4, no. 4 (December 31, 2024): 338–351. Accessed February 9, 2025. https://journals.orclever.com/ejrnd/article/view/593.