KAZANCI, N.; ÖZTUNCEL, E. T.; AKUŞ, M. AI-Based Call Center Management. The European Journal of Research and Development, [S. l.], v. 4, n. 4, p. 338–351, 2024. DOI: 10.56038/ejrnd.v4i4.593. Disponível em: https://journals.orclever.com/ejrnd/article/view/593. Acesso em: 9 feb. 2025.