Expectations of Headquarters Employees from ERP Systems in the Turkish Construction Sector
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Abstract
Turkey's construction industry constitutes an important economic power with large projects and large-scale construction activities. Effective management of construction projects requires efficient use of workforce and resources. With today's digitalization and integration processes gaining momentum, Enterprise Resource Planning (ERP) Systems are being used effectively. These systems offer benefits such as providing quick access to information, organizing business processes, using resources more effectively and increasing coordination. In this context, the place of ERP Systems in the sector is increasing. In order for ERP systems to be used effectively, they must be able to meet users' expectations. The main purpose of this research is to thoroughly investigate the expectations of head office personnel in the Turkish construction industry regarding ERP systems and to evaluate to what extent these expectations are met after implementation. A survey was conducted to obtain information about the expectations of employees in the head offices of Turkish construction companies that use and do not use ERP systems and to evaluate the satisfaction levels of employees in the headquarters of companies that use ERP. The results of this study are expected to provide valuable information to both ERP developers and construction companies.
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